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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lise Engel

June 23, 2025

5  out of  5
rating by Lise Engel
"Jon Decker offered quick, efficient service! Thank you, Jon!."
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Ward Duffield

June 19, 2025

5  out of  5
rating by Ward Duffield
"I contacted the Agency with a question about my auto renewal. John handled my call. He was extremely helpful, answered all my questions quickly, and was extremely polite and informative. Thank you, John!"
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Steven Michael King

June 16, 2025

5  out of  5
rating by Steven Michael King
"Tom and Jon were great to work with, they made the process smooth and fast! I had answers within seconds of emailing questions! I appreciate their effort!"
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Catherine Barnum

June 9, 2025

5  out of  5
rating by Catherine Barnum
"Jon, Gina and Tom treated me with the excellent customer service."
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Cynthia Pacheco

May 30, 2025

5  out of  5
rating by Cynthia Pacheco
"Ugh I wish I got her name but such a great talk and she saved me money on bill and took my payment as well best customer service I have received in a while."
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Erick Scutt

May 20, 2025

5  out of  5
rating by Erick Scutt
"I went to Thomas Loughlin's State Farm a little confused and lost about stuff but a office manager by the name of Bobbijean a lovely young lady made my experience so worth wild . She took her time explained all the policies. I'll definitely be going back and I'll be asking for Bobbijean again. Great customer service to add. Keep this young lady."
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Robert Griffin

May 14, 2025

1  out of  5
rating by Robert Griffin
"Deceitful and anything but transparent. Monthly rate increases with no explanation. Called about insurance coverage on a rental vehicle and was provided false information which cost me even more money. Recommend finding an upfront insurance provider, not this team of liars."
We responded:
"Robert, Thank you for sharing your feedback. I take the concerns of our customers very seriously, and I want to address your comments thoroughly and transparently, especially since we haven’t had the opportunity to speak directly about your concerns. While I respect your right to share your experience, I must firmly dispute the false allegations made in your review and provide clarity on the matters you’ve raised. After reviewing your account in detail, I want to clarify that there was no unexplained rate increase. Billing changes are not processed in real-time, so adjustments made mid-month are reflected on the next bill, along with any applicable credits or charges, accompanied by a detailed explanation. In your case, a prorated credit was applied to one bill, and the following month reflected your normal rate. There was no increase; the prior month simply included a one-time credit. Additionally, during this time, your policy underwent a location rating change after you informed us that you had moved the location you garage your vehicles. Location plays a significant role in risk assessment and rating, as different areas pose different levels of risk. This adjustment resulted in a change to your premium. Regarding your rental vehicle coverage inquiry, we provided information after consulting with our underwriting department to ensure accuracy. Coverage extensions outside the country are not always straightforward, as laws and regulations vary significantly by region. While certain aspects of your policy may extend internationally, others may not, or they may not meet local requirements. Our goal was to provide you with the most accurate information so that you could make an informed decision. In the event of an incident while traveling abroad, our proactive clarification of your coverage would have ensured you were protected. I take the reputation of my office and the trust of my customers very seriously. This is my livelihood, and I am deeply committed to providing honest, transparent, and reliable service to every customer. Your accusation of deceit and dishonesty is not only false but undermines the dedication my team and I invest in ensuring our customers are informed and protected. I have made multiple attempts to reach out to you directly to address your concerns, yet I have received no response from you beyond this review. I remain committed to resolving any outstanding issues you may have, but I will not allow baseless claims to tarnish the reputation of my office. I encourage you to contact me directly so we can discuss this further and address any remaining concerns. Thank you for your time, and I hope we can work together to find a resolution. Sincerely, Thomas X. Loughlin- Owner "
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Karen Segovia

May 5, 2025

5  out of  5
rating by Karen Segovia
"I have talked to several people at this office and had the pleasure of speaking to Tom today. They are a wonderful, helpful and most friendly people I have ever had to deal with regarding car insurance. Would highly recommend."
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Daniel Morales

April 15, 2025

5  out of  5
rating by Daniel Morales
"The staff was beyond helpful and was able to help me get a better rate for my vehicle. Gina was kind and thorough and made my experience painless. Highly recommend this agency."
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Milagros De La Cancela

March 24, 2025

5  out of  5
rating by Milagros De La Cancela
"I switched over to State Farm several years ago and I couldn't be happier! Thomas is an amazing agent and is always available to help and resolve any questions/concerns. Thank you!!!"
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Lacy L Hagen

March 18, 2025

5  out of  5
rating by Lacy L Hagen
"Thomas Loughlin is an AMAZING agent. He's truly honest, VERY knowledgeable , always willing to work with you and all around easy man to talk to. I have been working with him for years and so appreciate him."
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Gleb Mikhalev

March 10, 2025

5  out of  5
rating by Gleb Mikhalev
"Thomas Loughlin restored my hope in the insurance process after what seemed to me a very disorienting and disappointing process in which I was rear ended by another driver. Thomas very honestly and openly explained the entire process of how coverage works and what to expect. I value honesty and transparecny when I work with any company and Thomas more than met this expectation. Can't tell you how important it is to have someone you can relate and trust when working through such difficult situations. Looking forward to working with Thomas for many more years."
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D S

February 26, 2025

5  out of  5
rating by D S
"Devin was wonderful and knowledgeable! Thank you for answering my many questions and helping me get a policy worth having"
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Robert Cox

February 25, 2025

5  out of  5
rating by Robert Cox
"Execellent service. I needed my Declaration page. I called. The agent had my account up immediately, and then emailed it to me. Fastest reply I ever had!"
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Gabrielle Vautrain

February 22, 2025

5  out of  5
rating by Gabrielle Vautrain
"Fantastic office, Devin is my GoToo. Highly recommend!!!"
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Melissa Palmer

February 11, 2025

5  out of  5
rating by Melissa Palmer
"I've had a fantastic experience with Tom and his team! They are always helpful, responsive, and quick to provide the information and assistance I need. Their professionalism and dedication to customer service truly stand out. I highly recommend them to anyone looking for a reliable and knowledgeable insurance agent!"
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Shahzoda A

February 4, 2025

5  out of  5
rating by Shahzoda A
"I would like to express my appreciation for the agency. Every time I call, I find that all of the agents are very knowledgeable and patient. Recently, I reached out to get more information about my car insurance and the policy details, and Mike was very helpful. Thank you!"
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Phil Persaud

February 3, 2025

5  out of  5
rating by Phil Persaud
"Gina helped me save sooo much , such a huge diff from my last policy, shes fast, very cool, and a great person to speak to and deal with, thanks so much!! These guys here are the best of the best , I highly recommend,"
We responded:
"Phil, thank you for taking the time to share your experience with our office! Our team works hard to provide quality insurance, and we are thrilled to hear that Devin was able to do just that for your policy! We appreciate you putting your trust in our office to help protect what matters most."
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Mike Runyan

January 31, 2025

5  out of  5
rating by Mike Runyan
"Mike made the process easy every step of the way and explained everything in great detail. Excellent to work with!"
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Alexis Amico

January 31, 2025

5  out of  5
rating by Alexis Amico
"Mike is the best! I moved my car insurance over to State Farm with him, and it couldn’t have been easier. He’s super knowledgeable, laid-back, and always quick to get back to me if I have questions. No stress, no hassle—just great service. If you need insurance, he’s your guy!"
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Jenny Lang

January 31, 2025

5  out of  5
rating by Jenny Lang
"The quick responses to my questions and attention to every matter, big or small, makes this agency superior to others."
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Brandi Vanorden

January 31, 2025

5  out of  5
rating by Brandi Vanorden
"Thomas was super informative and super kind when we spoke about trying to lower my bill. Gave me all the information I asked for and more. Stayed in contact until everything was resolved, and helped lower the usual anxiety that comes with figuring out insurances. 10/10 recommend."
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Alex Kampf

January 23, 2025

5  out of  5
rating by Alex Kampf
"Although I am no longer with the Loughlin team it’s only because I’ve moved out of the US. They have been nothing but fantastic the last few years in every way possible. Helping me get the best pricing and coverage and always at the ready when I had a question or needed a hand. I will miss their professional and friendly service. Thanks for everything guys."
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Brad Abramson

January 21, 2025

5  out of  5
rating by Brad Abramson
"Excellent agency.....very timely and responsive / reliable. I like them a lot.....great customer service too"
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Kim Slade

January 13, 2025

5  out of  5
rating by Kim Slade
"Devin Conklin has been very professional, prompt responsive to all of my questions and requests. I highly recommend her services."