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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Shahzoda A

February 4, 2025

5  out of  5
rating by Shahzoda A
"I would like to express my appreciation for the agency. Every time I call, I find that all of the agents are very knowledgeable and patient. Recently, I reached out to get more information about my car insurance and the policy details, and Mike was very helpful. Thank you!"
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Phil Persaud

February 3, 2025

5  out of  5
rating by Phil Persaud
"Gina helped me save sooo much , such a huge diff from my last policy, shes fast, very cool, and a great person to speak to and deal with, thanks so much!! These guys here are the best of the best , I highly recommend,"
We responded:
"Phil, thank you for taking the time to share your experience with our office! Our team works hard to provide quality insurance, and we are thrilled to hear that Devin was able to do just that for your policy! We appreciate you putting your trust in our office to help protect what matters most."
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Mike Runyan

January 31, 2025

5  out of  5
rating by Mike Runyan
"Mike made the process easy every step of the way and explained everything in great detail. Excellent to work with!"
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Alexis Amico

January 31, 2025

5  out of  5
rating by Alexis Amico
"Mike is the best! I moved my car insurance over to State Farm with him, and it couldn’t have been easier. He’s super knowledgeable, laid-back, and always quick to get back to me if I have questions. No stress, no hassle—just great service. If you need insurance, he’s your guy!"
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Jenny Lang

January 31, 2025

5  out of  5
rating by Jenny Lang
"The quick responses to my questions and attention to every matter, big or small, makes this agency superior to others."
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Brandi Vanorden

January 31, 2025

5  out of  5
rating by Brandi Vanorden
"Thomas was super informative and super kind when we spoke about trying to lower my bill. Gave me all the information I asked for and more. Stayed in contact until everything was resolved, and helped lower the usual anxiety that comes with figuring out insurances. 10/10 recommend."
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Alex Kampf

January 23, 2025

5  out of  5
rating by Alex Kampf
"Although I am no longer with the Loughlin team it’s only because I’ve moved out of the US. They have been nothing but fantastic the last few years in every way possible. Helping me get the best pricing and coverage and always at the ready when I had a question or needed a hand. I will miss their professional and friendly service. Thanks for everything guys."
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Brad Abramson

January 21, 2025

5  out of  5
rating by Brad Abramson
"Excellent agency.....very timely and responsive / reliable. I like them a lot.....great customer service too"
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Kim Slade

January 13, 2025

5  out of  5
rating by Kim Slade
"Devin Conklin has been very professional, prompt responsive to all of my questions and requests. I highly recommend her services."
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Jenna R

January 10, 2025

5  out of  5
rating by Jenna R
"Gina was so helpful getting my policy in place quickly! She is always a pleasure to speak with! I highly recommend her for all of your insurance need!"
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Heather Thiry

January 7, 2025

5  out of  5
rating by Heather Thiry
"Devin was super helpful with getting an auto and umbrella policy set up for me when I needed it. Happy to have all of my policies in one place with State Farm :)"
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Joshua Taylor

December 30, 2024

5  out of  5
rating by Joshua Taylor
"Called Saugerties State Farm location to add a new vehicle on my policy and had the pleasure of dealing with Gina. Smooth transaction and very pleasant time. She didn’t force anything I wasn’t looking for and had me set to go within minutes. Want great customer service make sure to see Gina"
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Nicholas Hummer

December 30, 2024

5  out of  5
rating by Nicholas Hummer
"Talked with Gina over the phone and she was extremely helpful. A+ customer service. Was very quick to do some estimates and helped me save some money on my policy. Another great reason to stick with StateFarm."
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david pugliese

December 10, 2024

1  out of  5
rating by david pugliese
"There customer service sucks. They never answer the phone and rarely return emails. I canceled an auto policy almost a year ago and now find out it was never canceled. I complained to Thomas directly and he gave me what he said was his personal cell phone and when I call it it goes to another state farm agent that tells me that there are 3 Thomas Loughlin state farm agents and they are all different and can not help me. STAY CLEAR FO THEM."
We responded:
"Hey David, I wanted to wait a few weeks to give you an opportunity to edit your review so that it accurately reflects what actually transpired in this situation. The only portion of your review that is objective is that you requested a vehicle to be cancelled and there was a mistake in getting it cancelled, which I apologized for several times. You emailed me on Saturday, 12/7/24, to inform me of said mistake and I responded to you via email before the following business day had begun on 12/9/24. You confirmed the phone number you were originally calling; that phone number was NOT my office number, hence why you weren’t reaching us by phone originally. In your review you stated “They never answer the phone and rarely return emails;” we have always answered your calls and emails when they came to the correct office (besides the time you called three times within 32 minutes when we were all on the phone or had customers at our desk- I personally called you the second I became free that day). The moment I was made aware of your concern you were given daily or every other day updates until you received your refund—which even had interest paid on it as well. I have a record of every email transaction and have objective proof of every correspondence I have ever received, which were all responded to in a timely manner. As a small business owner, feedback is very helpful and it’s important that I’m able to recap what transpired accurately. Again, I’m sorry your auto wasn’t originally cancelled but I’m glad that has been rectified at this point and wish you the best moving forward. - Tom "
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Nick Fleming

November 15, 2024

5  out of  5
rating by Nick Fleming
"Great service and friendly staff"
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Melanie Mendez

October 30, 2024

5  out of  5
rating by Melanie Mendez
"Elise was so incredibly helpful. Her diligence to provide me with all of the information I needed made my decision making so much easier. She was polite and supportive. Her patience and professionalism was unmatched by most as I asked a ton of questions. Definitely a pleasure to work with. Thank you for making it a painless experience."
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Mandy Sherman

October 9, 2024

5  out of  5
rating by Mandy Sherman
"Gina was extremely helpful, polite and courteous. She worked with me however she could to help me get insurance. I was so glad that I called her. She's been working with insurance for years and she's very knowledgeable. Thank you Gina you were awesome."
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Yana Kovalyshyn

September 28, 2024

5  out of  5
rating by Yana Kovalyshyn
"Thank you so much Devin Conklin for your help and great customer service! Highly recommend!"
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hassan khan

September 10, 2024

4  out of  5
rating by hassan khan
"Thanks Thomas X for reaching out to me :)"
We responded:
"Hassan, I'm glad we had the opportunity to talk yesterday and discuss your concerns. Thanks for continuing to be a valued customer and we appreciate your business!"
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Natasha Peguero

August 28, 2024

5  out of  5
rating by Natasha Peguero
"Thanks so much for all your help in getting me the right insurance for my needs! You guys rock! Highly recommend!"
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Michael Richardson

August 14, 2024

5  out of  5
rating by Michael Richardson
"Best insurance company around. Gina and Mike are great. They really help and understand the customers. Highly recommend"
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Melissa Wheeler

August 3, 2024

1  out of  5
rating by Melissa Wheeler
"Had to pay two annual premiums for two homeowners policies due to an oversight on their part. 30 days later and still no refund despite multiple phone calls and emails to Tom's office. 1-800 State Farm refers you to back to the local office which would normally be preferable however the agents in Tom's office expel their hate for State Farm, referencing the hundreds of customers they speak to in the same boat with no care. When I offered my NYS Department of Financial Services complaint ID it was refused and I was told "Corporate doesn't care". After NYS Department of Financial Services investigated I was finally able to get my refund. Mistakes happen but we received ZERO help from Tom’s office absolutely would not recommend."
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Katherine Leveque

July 16, 2024

5  out of  5
rating by Katherine Leveque
"Bobbi Jean is fantastic always there when you need help! Great company to deal with. They are always available to help you with your insurance needs. They were a little more expensive than he company I had but the support I received from Bobby Jean was worth every bit of it. Any time I have an issue I can always reach my representative that I need. Also having a local broker is better than some big company the local people know you by your voice and when you call. You are not just some number or a just another person who they provide insurance for. Bobbi really gets to know her clients and what they need. Thank you again Bobbi Jean for all your help."
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Yolanda Harris

May 29, 2024

5  out of  5
rating by Yolanda Harris
"My State Farm Agent was courteous, professional and knowledgeable!!"
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Tylor Martinez

May 28, 2024

5  out of  5
rating by Tylor Martinez
"Rebecca is amazing! She made a tedious process the easiest for me and my father. Thank you guys for everything !"