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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nick Fleming

November 15, 2024

5  out of  5
rating by Nick Fleming
"Great service and friendly staff"
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Melanie Mendez

October 30, 2024

5  out of  5
rating by Melanie Mendez
"Elise was so incredibly helpful. Her diligence to provide me with all of the information I needed made my decision making so much easier. She was polite and supportive. Her patience and professionalism was unmatched by most as I asked a ton of questions. Definitely a pleasure to work with. Thank you for making it a painless experience."
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Mandy Sherman

October 9, 2024

5  out of  5
rating by Mandy Sherman
"Gina was extremely helpful, polite and courteous. She worked with me however she could to help me get insurance. I was so glad that I called her. She's been working with insurance for years and she's very knowledgeable. Thank you Gina you were awesome."
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Yana Kovalyshyn

September 28, 2024

5  out of  5
rating by Yana Kovalyshyn
"Thank you so much Devin Conklin for your help and great customer service! Highly recommend!"
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hassan khan

September 10, 2024

4  out of  5
rating by hassan khan
"Thanks Thomas X for reaching out to me :)"
We responded:
"Hassan, I'm glad we had the opportunity to talk yesterday and discuss your concerns. Thanks for continuing to be a valued customer and we appreciate your business!"
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Natasha Peguero

August 28, 2024

5  out of  5
rating by Natasha Peguero
"Thanks so much for all your help in getting me the right insurance for my needs! You guys rock! Highly recommend!"
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Michael Richardson

August 14, 2024

5  out of  5
rating by Michael Richardson
"Best insurance company around. Gina and Mike are great. They really help and understand the customers. Highly recommend"
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Melissa Wheeler

August 3, 2024

1  out of  5
rating by Melissa Wheeler
"Had to pay two annual premiums for two homeowners policies due to an oversight on their part. 30 days later and still no refund despite multiple phone calls and emails to Tom's office. 1-800 State Farm refers you to back to the local office which would normally be preferable however the agents in Tom's office expel their hate for State Farm, referencing the hundreds of customers they speak to in the same boat with no care. When I offered my NYS Department of Financial Services complaint ID it was refused and I was told "Corporate doesn't care". After NYS Department of Financial Services investigated I was finally able to get my refund. Mistakes happen but we received ZERO help from Tom’s office absolutely would not recommend."
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Katherine Leveque

July 16, 2024

5  out of  5
rating by Katherine Leveque
"Bobbi Jean is fantastic always there when you need help! Great company to deal with. They are always available to help you with your insurance needs. They were a little more expensive than he company I had but the support I received from Bobby Jean was worth every bit of it. Any time I have an issue I can always reach my representative that I need. Also having a local broker is better than some big company the local people know you by your voice and when you call. You are not just some number or a just another person who they provide insurance for. Bobbi really gets to know her clients and what they need. Thank you again Bobbi Jean for all your help."
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Yolanda Harris

May 29, 2024

5  out of  5
rating by Yolanda Harris
"My State Farm Agent was courteous, professional and knowledgeable!!"
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Tylor Martinez

May 28, 2024

5  out of  5
rating by Tylor Martinez
"Rebecca is amazing! She made a tedious process the easiest for me and my father. Thank you guys for everything !"
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Dymira Davis

May 19, 2024

5  out of  5
rating by Dymira Davis
"Bobbi Jean was amazing! She was attentive and answered all of my questions in regards to my new policy. I was 100% satisfied with her customer service."
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Kathleen Kerwin

April 24, 2024

5  out of  5
rating by Kathleen Kerwin
"Gina was nothing but attentive, friendly, and most importantly patient with me as a new customer. She explained and every facet of my policy, and explained in great detail of what to expect, and what I was able to claim. She even explained that I could ascertain insurance for my lovely dog, Ralphie Boy, as well as jewelry and household items that I had no idea were available to a renter like myself. She went over and beyond to make me feel comfortable, and like family, with this State Farm location. Contact Gina Princeton, at Thomas Loughin Stste Farm in Saygerties, NY."
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Howard Buck

April 23, 2024

5  out of  5
rating by Howard Buck
"I was connected to Elizabeth K. for homeowners insurance on a home owned by Annette S. She was extremely helpful, courteous, friendly and very knowledgeable. It was a pleasure to have her help highly recommend her to anybody looking for homeowner's insurance!"
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Rosa Camargo

April 16, 2024

5  out of  5
rating by Rosa Camargo
"Excellent customer service! The State Farm agent, Gina, was so helpful, professional and caring. She took care of my insurance needs. I'm saving money and have better insurance coverage. Thank you State Farm!"
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Oleg March

April 15, 2024

5  out of  5
rating by Oleg March
"State Farm is closed on weekends. Not good. Thomas Loughlin resolved my problem to my greatest satisfaction. It took some time but it was done. Recommended."
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William Cronin

April 10, 2024

5  out of  5
rating by William Cronin
"I feel kind of bad Bobby jean helped me and I chewed the girls ear off I'm recuperating from surgery and I haven't been out much I haven't gotten much done stuck in the apartment I called up to have motorcycle added to my policy and she got stuck answering the phone with me and she was very helpful but I had to Gabby's and wouldn't stop talking and she never seemed to be irritated at all and put up with my diarrhea of the mouth pretty good and you know it's bad when you're admitting it too yourself and I am doing it again but she put up with me the whole time and she got the task done quickly for me even though I didn't shut up the entire time in closing I would like to thank her for her help and also with her patience with me thanks again"
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Misael Mercado

April 8, 2024

5  out of  5
rating by Misael Mercado
"Thanks to Thomas he made my day a lot easier for making a split payment and putting me on the 6-month payment it was totally easy and successful 123 and grateful for having an agent like him thank you and have a wonderful business thanks for being around it makes my life easier"
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Julianne Spearman

March 18, 2024

5  out of  5
rating by Julianne Spearman
"We worked with Elisabeth who was EXCELLENT! She went above and beyond to give us a quote within a few minutes! She was polite and knowledgeable on what we needed to get a quote on our new camper! Thank you Elisabeth for making this process so easy!"
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alex kulick

February 14, 2024

5  out of  5
rating by alex kulick
"Elisabeth Koo was a pleasure to work with. Attentive and listened to my wants and needs. She constructed my policy the way I needed it and took everything into consideration. Even found other discounts I wasn't thinking about! Id give 6 stars If I could!"
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Taylor Greaves

January 10, 2024

5  out of  5
rating by Taylor Greaves
"Tom and Devin were professional and phenomenal! Devin helped me understand everything that was covered for my apartment and engagement ring. By the end of the conversation I was ready to make her my Maid on Honor! She is kind, and fast! I will be getting everything I own insured because of this establishment! It’s such a relief to find people to trust with life’s important matters. Thank you thank you!"
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Spicy Herbivore

December 29, 2023

5  out of  5
rating by Spicy Herbivore
"Elisabeth has been so helpful with all of my insurance needs. She is extremely knowledgeable and really takes the time to get to know you. Please do yourself a favor and ask for her when you call the office…you won’t be sorry!!"
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Daniel Kunimoto

December 29, 2023

5  out of  5
rating by Daniel Kunimoto
"Working with Elisabeth Koo has been wonderful! She’s been prompt and attentive to my concerns and needs in exploring home insurance options. She also been supportive in sharing other insurance options I could tap into."
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Kamari Bishop

December 27, 2023

5  out of  5
rating by Kamari Bishop
"Awesome Service! Very Knowledgeable Patient And Professional!"
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Gina Ovesney

December 19, 2023

5  out of  5
rating by Gina Ovesney
"I am very fortunate to have had Devin Conklin help me today with my insurance needs! She made it so simple , quick and easy for me. I cannot thank you enough Devin! Sincerely Gina Ovesney!"